tag:status.cloudinary.com,2005:/historyCloudinary Status - Incident History2024-03-27T22:52:17-04:00Cloudinarytag:status.cloudinary.com,2005:Incident/203028022024-03-19T14:11:57-04:002024-03-19T14:11:57-04:00Non-US Customers might experience issues at the time of uploading assets asynchronously<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:11</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved, please get in touch with support if you are still experiencing any issues.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:46</var> EDT</small><br><strong>Monitoring</strong> - Starting 15:31 UTC to 16:02 UTC, some non-US customers may have experienced issues at the time of uploading assets asynchronously. A fix has been implemented and we are monitoring the results.</p>tag:status.cloudinary.com,2005:Incident/202328492024-03-13T13:07:40-04:002024-03-13T13:07:41-04:00Delays in producing results for content-aware tracking<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been confirmed as resolved, please get in touch with support if you are still experiencing any issues.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:22</var> EDT</small><br><strong>Monitoring</strong> - We have implemented a fix and also completed processing the backlog and are monitoring the results.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:55</var> EDT</small><br><strong>Update</strong> - We are now processing the backlog and will update again when it's back to normal.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>07:22</var> EDT</small><br><strong>Identified</strong> - We are currently trying to mitigate the issue with our third-party provider.</p>tag:status.cloudinary.com,2005:Incident/201848682024-03-07T11:25:19-05:002024-03-07T11:25:20-05:00Slowness in usage reports<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>11:25</var> EST</small><br><strong>Resolved</strong> - The slowness issue with our usage reports has been fixed. You can now expect normal loading times.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:41</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>08:17</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue causing slowness in some of our usage reports. Data and graphs may load slowly or fail to load.</p>tag:status.cloudinary.com,2005:Incident/201748702024-03-06T11:33:01-05:002024-03-06T11:33:02-05:00Errors logging in to Management Console / Media library<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:33</var> EST</small><br><strong>Resolved</strong> - This incident has been confirmed as resolved, and all affected users should be able to log in as expected.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Update</strong> - Previously affected users should no longer be encountering any login issues. <br />We'll continue to monitor the situation and will provide a further update when the issue is confirmed as resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>06:37</var> EST</small><br><strong>Monitoring</strong> - The cause of the login issue has been identified and a fix implemented. Affected users should be able to log in shortly and we'll continue to monitor the situation</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:49</var> EST</small><br><strong>Investigating</strong> - We're investigating reports of errors when logging into Cloudinary's web interface.<br />Our team is actively investigating the issue to identify and address the root cause, and a further update will be provided soon</p>tag:status.cloudinary.com,2005:Incident/201748652024-03-06T09:15:27-05:002024-03-06T09:19:32-05:00Named transformations update issue<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:15</var> EST</small><br><strong>Resolved</strong> - This issue has been fixed and updates to named transformations are saving as normal.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>06:48</var> EST</small><br><strong>Monitoring</strong> - The cause of the named transformation updates not saving has been identified and fixed. Please refresh your page and try again.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>05:49</var> EST</small><br><strong>Investigating</strong> - We identified an issue in named transformations management - Updates for named transformations can’t be saved, even if the dialog shows up correctly. We’re working on a fix.</p>tag:status.cloudinary.com,2005:Incident/200271612024-02-20T07:51:54-05:002024-02-20T07:51:55-05:00High background processing latencies for async uploads<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>07:51</var> EST</small><br><strong>Resolved</strong> - The issue is resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>07:03</var> EST</small><br><strong>Monitoring</strong> - We identified the issue, there were just a few customers who were affected.<br />We are currently monitoring.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>03:40</var> EST</small><br><strong>Identified</strong> - Some of our customers may experience delays with async uploads. The issue started at ~ 12:00 UTC 19-02-2024, we’ve identified the issue and are working on a fix. We will provide further updates soon.</p>tag:status.cloudinary.com,2005:Incident/199111792024-02-05T05:15:47-05:002024-02-05T05:41:39-05:00Access to the PM/Dashboard console page is unavailable (RESOLVED)<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>05:15</var> EST</small><br><strong>Resolved</strong> - Between 9:50-10:05 AM UTC today, while the login action still worked, we were experiencing issues with the PM/Dashboard console page. A fix was pushed to production, and as of around 10:05 UTC, the issue is no longer present.<br /><br />Please contact Support if you continue to experience difficulty using the website - https://support.cloudinary.com</p>tag:status.cloudinary.com,2005:Incident/198509572024-01-29T03:11:25-05:002024-01-29T03:11:25-05:00Elevated errors for Imagga add-ons<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>03:11</var> EST</small><br><strong>Resolved</strong> - A fix was implemented yesterday at 15:15 UTC. The issue was resolved.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:09</var> EST</small><br><strong>Update</strong> - The Imagga crop and scale addon is also experiencing difficulties. Most requests have an automatic fallback.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Investigating</strong> - Customers requesting Imagga Auto Tagging add-on categorizations may have experienced errors when using this add-on. We are in touch with the Imagga team to resolve this.</p>tag:status.cloudinary.com,2005:Incident/198042042024-01-23T07:55:29-05:002024-01-23T07:55:29-05:00Broken CSS in Cloudinary Login page<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>07:55</var> EST</small><br><strong>Resolved</strong> - A fix was pushed to production, and as of around 12:30pm UTC, the issue is no longer present.<br /><br />Please contact Support if you continue to experience difficulty using the website - https://support.cloudinary.com</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>05:16</var> EST</small><br><strong>Monitoring</strong> - A fix has been deployed and we will continue to monitor.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>04:56</var> EST</small><br><strong>Investigating</strong> - Starting 8:40 AM UTC, while the login action still works, we are experiencing issues with the Cloudinary login page where the CSS is broken. We are investigating the cause and will provide an update as soon as possible.</p>tag:status.cloudinary.com,2005:Incident/196630222024-01-10T03:42:47-05:002024-01-10T03:42:49-05:00Delays in processing of requests using the Perception Point addon<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>03:42</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>22:02</var> EST</small><br><strong>Monitoring</strong> - Due to a high volume of requests using the Perception Point addon, users may experience a delay in the processing of their Perception Point requests. While the volume has slowed and may be stable now, we are monitoring the issue.</p>tag:status.cloudinary.com,2005:Incident/196459242024-01-08T09:02:01-05:002024-01-08T09:02:02-05:00Updating "Single-selection list" and "Multiple-selection list" metadata fields via the Media library not working<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>08:53</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>08:51</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>08:25</var> EST</small><br><strong>Investigating</strong> - We're currently experiencing issues with updating metadata fields of type "Single-selection list" and "Multiple-selection list" in the Media Library. We’re investigating the cause and will provide an update as soon as possible.</p>tag:status.cloudinary.com,2005:Incident/193703402023-12-10T05:09:01-05:002023-12-10T05:09:02-05:00Aspose Document Conversion Addon Timeout on Upload<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>05:09</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>04:26</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:56</var> EST</small><br><strong>Investigating</strong> - Some of our customers have reported timeout using the Aspose Document Conversion Addon. We are investigating the cause and will provide an update as soon as possible.</p>tag:status.cloudinary.com,2005:Incident/192915852023-12-03T06:18:39-05:002023-12-03T06:18:40-05:00CDN invalidations are delayed<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>06:18</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>04:48</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results. All previous invalidations in backlog have been processed by 09:31 UTC.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>04:40</var> EST</small><br><strong>Identified</strong> - Some of our customers may experience delays with CDN invalidations. The issue started at 8:22 UTC, we’ve identified the issue and are working on a fix. We will provide further updates soon.</p>tag:status.cloudinary.com,2005:Incident/190387282023-11-06T15:56:59-05:002023-11-06T16:11:27-05:00Drag and Drop uploads via Media Library not working<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:56</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>08:30</var> EST</small><br><strong>Identified</strong> - We're currently experiencing a higher than normal amount of errors. Some of our customers may see issues with uploads when dragging and dropping the assets into the Media Library. We’re investigating the cause and will provide an update as soon as possible.</p>tag:status.cloudinary.com,2005:Incident/186748472023-10-03T03:08:27-04:002023-10-03T03:33:18-04:00Google AI Video Transcription add-on not available<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>03:08</var> EDT</small><br><strong>Resolved</strong> - There was a temporary issue on Google's side that was fixed by the Google team.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>03:06</var> EDT</small><br><strong>Investigating</strong> - We have identified that on the 2nd of October, the Google AI Video Transcription add-on was not available between 19:30 - 21:30 UTC.<br />Please note that the service is now up and running.</p>tag:status.cloudinary.com,2005:Incident/186587162023-10-02T11:51:09-04:002023-10-02T11:51:09-04:00Elevated error rate when delivery of new images of type "gravatar"<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>11:51</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>05:47</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>12:55</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix will be implemented.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>10:32</var> EDT</small><br><strong>Investigating</strong> - Since the 28th of September from 12:00 UTC, new gravatar images are not delivered. We are investigating the issue.</p>tag:status.cloudinary.com,2005:Incident/186124842023-09-28T05:40:40-04:002023-09-28T05:40:40-04:00ShutterStock uploads via the Upload Widget are not working.<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>05:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>11:25</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:57</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:04</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with ShutterStock uploads via the Upload Widget.<br />We are currently investigating the issue and we will update accordingly.</p>tag:status.cloudinary.com,2005:Incident/186118442023-09-26T16:34:55-04:002023-09-26T16:34:55-04:00Elevated Error rates when using the Media Library Widget with signatures<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>16:34</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>12:19</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:57</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>09:54</var> EDT</small><br><strong>Investigating</strong> - Starting 9 AM UTC, we are seeing elevated errors for customers using the Media Library Widget with signatures. <br />We are currently investigating the issue and we will provide further updates as soon as possible.</p>tag:status.cloudinary.com,2005:Incident/185158662023-09-18T11:27:58-04:002023-09-18T11:27:58-04:00Intermittent access to Media Library for US geos<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>11:27</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>03:41</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>20:56</var> EDT</small><br><strong>Investigating</strong> - A subset of customers are experiencing intermittent access to their Media Libraries. This appears to be limited to customers hosted in our US datacenters. The earliest occurrence possibly related to this issue was September 12th, 2023 at 00:00 UTC.</p>tag:status.cloudinary.com,2005:Incident/184802072023-09-12T14:13:55-04:002023-09-12T14:13:55-04:00Delays in sending notifications for non-US geos<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>14:13</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>10:28</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and pending notifications have been sent. We are now monitoring the situation.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Identified</strong> - We have identified issues with notifications for some of our customers. <br />Customers hosted in our EU or APAC data centers are affected since 10:15 AM UTC.<br />Customers hosted in our default (US) region are not affected.<br />A fix will be deployed shortly and we will provide further updates when the deployment has completed.</p>tag:status.cloudinary.com,2005:Incident/182198592023-08-23T04:02:09-04:002023-08-23T04:02:09-04:00Elevated errors with invalidation in EU and APAC<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>04:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>03:53</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>09:45</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>06:28</var> EDT</small><br><strong>Identified</strong> - We have identified issues with CDN invalidations for some of our CDN providers. <br />Customers hosted in our EU or APAC datacentres are affected, with the start date and affected CDNs varying between accounts due to a gradual configuration change.<br />Customers hosted in our default (US) region are not affected.<br />A fix will be deployed shortly and we will provide further updates when the deployment has completed.</p>tag:status.cloudinary.com,2005:Incident/180961282023-08-09T16:55:10-04:002023-08-09T16:55:10-04:00Errors when accessing the Cloudinary dashboard<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>16:55</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:59</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are currently monitoring the situation.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>10:51</var> EDT</small><br><strong>Investigating</strong> - Starting 1:45 PM UTC, we are seeing errors when accessing the Cloudinary dashboard. We are currently investigating the issue and we will provide updates accordingly.</p>tag:status.cloudinary.com,2005:Incident/180432982023-08-06T02:48:08-04:002023-08-06T02:48:08-04:00Assets failed to link to Akeneo<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>02:48</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>02:44</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a workaround is available.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>13:09</var> EDT</small><br><strong>Investigating</strong> - We have identified that assets failed to link to Akeneo using the classic Akeneo integration. We are investigating the issue for the moment.</p>tag:status.cloudinary.com,2005:Incident/179472492023-07-24T14:28:00-04:002023-07-24T14:28:00-04:00Elevated errors when making requests to remote servers and storage services<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>14:28</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>13:46</var> EDT</small><br><strong>Monitoring</strong> - A fix has been deployed and we are continuing to monitor the results. <br /><br />Outbound requests are being processed successfully, and related features should be working as normal, including Media Optimizer, Fetching remote media assets, Webhooks notifications, and auto-upload of assets from a remote storage location.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>13:05</var> EDT</small><br><strong>Identified</strong> - We have identified the source of the issue and are working on a resolution now.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>12:49</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate the issue. The scope of the issue has been updated to include other outbound requests such as Webhooks notifications</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>12:43</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating reports of errors and timeouts occurring when attempting to fetch remote files. <br /><br />The scope appears to be limited to copying assets from a remote Media Source for Media Optimizer, The "fetch" and "auto-upload" features of Programmable Media, and the ability to upload a file by passing a remote URL to our Upload APIs.</p>tag:status.cloudinary.com,2005:Incident/179170722023-07-22T04:20:38-04:002023-07-22T04:20:38-04:00Errors while using Advanced Facial Attributes Detection Feature<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>04:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>16:05</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:36</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:36</var> EDT</small><br><strong>Investigating</strong> - Starting July 19th 2023 at 4PM UTC, we started seeing failures while using Advanced Facial Attributes Detection requests. <br /><br />Our team is currently working on the fix.<br /><br />PS: Upload Request that have this add-on as part of the parameters will still continue to be successful.</p>