Resolved -
This incident has been resolved.
Dec 15, 14:32 EST
Monitoring -
A fix has been deployed and affected requests should now be working as expected. We'll resolve the incident after some further monitoring.
Dec 15, 12:42 EST
Update -
We are working on deploying a fix for this issue; we'll provide a further update after the deployment is complete
Dec 15, 11:51 EST
Identified -
We are currently working to resolve a reported issue when using both Strict Transformations and the Auto-Upload feature. Until we resolve the issue, you may see "Transformation ... is not allowed" errors on requests that should trigger an auto upload from a remote URL or bucket. Until we resolve the issue, you can work around the issue by temporarily disabling Strict Transformations or using another method to allow the transformation to proceed such as signing the URL or adding an Strict Referral Domain: https://cloudinary.com/documentation/control_access_to_media#strict_transformations
Dec 15, 10:10 EST
Resolved -
This incident has been resolved.
Dec 10, 08:18 EST
Update -
We are continuing to monitor for any further issues.
Dec 10, 08:18 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Dec 10, 07:50 EST
Identified -
Following Yesterday's deployment, we have identified an error in the login flow via the Media Library Widget. Our development team is currently working on a fix.
Dec 10, 07:30 EST
Resolved -
This incident has been resolved.
Dec 5, 09:04 EST
Monitoring -
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
Dec 5, 04:24 EST
Identified -
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
Dec 5, 04:24 EST
Investigating -
We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal.
Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.
Dec 5, 04:16 EST