Intermittent access to Media Library for US geos

Incident Report for Cloudinary

Resolved

This incident has been resolved.

Posted Sep 18, 2023 - 11:27 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 17, 2023 - 03:41 EDT

Investigating

A subset of customers are experiencing intermittent access to their Media Libraries. This appears to be limited to customers hosted in our US datacenters. The earliest occurrence possibly related to this issue was September 12th, 2023 at 00:00 UTC.

Posted Sep 15, 2023 - 20:56 EDT

This incident affected: Digital Asset Management (DAM).