Resolved -
The issue was resolved and the system is now back to its normal operation.
Dec 2, 06:32 EST
Update -
The system keeps being fully operational following the steps we have taken. We continue to work towards full resolution and in the meantime keep the incident open and will share further developments.
Nov 30, 20:06 EST
Update -
We continue to work with the infrastructure provider to resolve fully. Meanwhile, we keep taking measures that circumvent the issues to maintain the system operating within standards.
Nov 29, 18:12 EST
Update -
Update: We're facing an issue with one of our infrastructure providers, and working with them closely to resolve the issue ASAP. We have taken steps to circumvent the problematic network infrastructure so that the system will operate within our standards. We're continuing to closely monitor the system.
Nov 29, 07:07 EST
Update -
We keep the incident open as we still see very small number of requests that suffer from slowdown, we are working to resolve fully.
Nov 28, 19:30 EST
Update -
The service is fully operational. We keep monitoring and will update further.
Nov 28, 14:07 EST
Monitoring -
Error levels are returning to normal levels.
Nov 28, 13:50 EST
Investigating -
We are currently investigating this issue.
Nov 28, 13:08 EST