Resolved -
Resolved at ~15:45 UTC
Jul 23, 11:45 EDT
Monitoring -
Some of our customers in our US region might have experienced an issue with CDN invalidation. The issue started at 2:18 PM UTC and has been identified. A fix has been implemented and we are currently monitoring the situation. Due to the current backlog of operations, you might still encounter some delays when invalidating assets.
Jul 23, 11:38 EDT
Resolved -
Aspose has deployed a fix for this issue. If you are still experiencing any problems, please contact support for further assistance.
Jul 23, 04:36 EDT
Identified -
This issue has been identified as an internal issue within Aspose's codebase. We have alerted them of this issue and await a fix as soon as possible.
Jul 7, 03:04 EDT
Investigating -
Some of our customers have reported timeout using the Aspose Document Conversion Addon. We are investigating the cause and will provide an update as soon as possible.
Jul 1, 16:36 EDT
Resolved -
This incident has been resolved.
Jul 16, 05:03 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 15, 16:49 EDT
Investigating -
We are currently investigating an issue with a small number of accounts where the users are unable to load the Management console.
Jul 15, 14:49 EDT
Resolved -
After further investigation, errors related to this incident occurred between 09:00 and 09:15 UTC, and between 09:40 and 09:45 UTC, during which management and delivery of assets were affected for a subset of customers.
A smaller number of errors continued until 10:32 UTC, isolated to background processing (such as generation of eager transformations)
Affected customers should have full functionality restored, and any failed requests are expected to succeed if retried now
Jul 12, 06:44 EDT
Investigating -
We want to inform you that starting 09:15 UTC, we're investigating database issues that may affect asset delivery and management of assets for a subset of customers. Our team is actively investigating the issue to identify the root cause and implement a resolution.
Jul 12, 05:30 EDT