Delays in producing results for content-aware tracking

Incident Report for Cloudinary

Resolved

This incident has been confirmed as resolved, please get in touch with support if you are still experiencing any issues.
Posted Mar 13, 2024 - 13:07 EDT

Monitoring

We have implemented a fix and also completed processing the backlog and are monitoring the results.
Posted Mar 13, 2024 - 10:22 EDT

Update

We are now processing the backlog and will update again when it's back to normal.
Posted Mar 13, 2024 - 08:55 EDT

Identified

We are currently trying to mitigate the issue with our third-party provider.
Posted Mar 13, 2024 - 07:22 EDT
This incident affected: US Datacenter (Media Transformation API - US).