All identified issues were handled. The incident was resolved.
Posted Aug 04, 2019 - 09:26 EDT
Monitoring
We handled the "new registration" issue found. We are still monitoring the system.
Posted Aug 04, 2019 - 09:24 EDT
Identified
The upload, new derived assets, and delivery issues were resolved for all customers. New registration is still affected - we identified the issue and handling it.
Posted Aug 04, 2019 - 09:11 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 04, 2019 - 09:04 EDT
Identified
We identified the issue, it was fixed and now is being monitored.
Posted Aug 04, 2019 - 09:04 EDT
Investigating
We detected an increase in error rate for some of our customers. Upload, newly derived assets, and delivery were affected.
Posted Aug 04, 2019 - 08:52 EDT
This incident affected: US Datacenter (Media Transformation API - US, Upload API - US), EU Datacenter (Media Transformation API - EU, Upload API - EU), AP Datacenter (Media Transformation API - AP, Upload API - AP), and Media Delivery.