Issue in uploading and creating new transformations of SVG files

Incident Report for Cloudinary

Resolved

This incident has been resolved. Please reach out to our support team at https://support.cloudinary.com/hc/en-us/requests/new if you are still experiencing issue.

Posted Jul 19, 2021 - 13:00 EDT

Monitoring

A fix was deployed and we’re now monitoring the system to make sure everything works as expected.

Posted Jul 19, 2021 - 05:58 EDT

Investigating

We are currently experiencing a problem in uploading and creating new transformations of SVG files. Our team is currently investigating this issue.

Posted Jul 19, 2021 - 00:38 EDT

This incident affected: US Datacenter (Media Transformation API - US, Upload API - US), EU Datacenter (Media Transformation API - EU, Upload API - EU), and AP Datacenter (Media Transformation API - AP, Upload API - AP).