Elevated error rate in new resources generation (uploads and new derived)

Incident Report for Cloudinary

Resolved

Between 16:18 and 17:18 UTC some of our customers may have experienced errors in uploads and new transformation requests. The issue has been resolved and the system is fully operational since.

Posted Apr 29, 2019 - 16:19 EDT

Monitoring

The system is fully operational. We're closely monitoring.

Posted Apr 29, 2019 - 13:30 EDT

Update

Most uploads and new transformations are working successfully, but there still are cases where specific customers might experience issues. Updates to follow.

Posted Apr 29, 2019 - 12:53 EDT

Investigating

Starting at 16:18 UTC we are seeing elevated errors that effect uploads and new transformations which may affect some of our customers. We are investigating the core issue and will update soon with further details.

Posted Apr 29, 2019 - 12:31 EDT

This incident affected: US Datacenter (Media Transformation API - US, Upload API - US).