Elevated errors for moderation requests via the MetaDefender Anti-Malware Protection add-on

Incident Report for Cloudinary

Resolved

We have identified and now successfully reprocessed all moderation requests that had failed previously due to this issue.
Posted Jul 10, 2020 - 14:51 EDT

Monitoring

We have resolved the underlying issue that caused the failures. All moderations using this add-on are being processed correctly as of 17:52 UTC. The time period the errors were observed is between 12:00 and 17:52 UTC. We are now identifying all failed requests so that we can reprocess them.
Posted Jul 10, 2020 - 14:10 EDT

Identified

We have identified the cause of the errors and are working towards a resolution.
Posted Jul 10, 2020 - 13:48 EDT

Investigating

We are currently investigating an issue with moderation requests using the MetaDefender Anti-Malware Protection add-on. The elevated errors began at 12:00 UTC on 10th July -. Notification responses are not being sent for those moderation requests which have failed.
Posted Jul 10, 2020 - 11:33 EDT
This incident affected: Third-Party - Add-ons.
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