Elevated errors in uploads and delivery

Incident Report for Cloudinary

Resolved

This incident has been resolved.

Posted Aug 10, 2020 - 16:51 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 10, 2020 - 12:48 EDT

Investigating

Between 16:15 and 16:23 UTC we saw elevated error rates for new upload requests and new transformation processing (eager and on-the-fly).
Our team is actively monitoring and is working on mitigating future occurrences.

Posted Aug 10, 2020 - 12:45 EDT

This incident affected: US Datacenter (Media Transformation API - US, Upload API - US).