Issue with Billing and Statistics Data - Billing may be delayed, partial reports

Incident Report for Cloudinary

Resolved

This incident has been resolved.

Posted Jan 11, 2021 - 14:18 EST

Identified

Yesterday (10/1) at 16:00 UTC we started seeing elevated errors in our Statistics and Billing data flows. We've identified the root cause and are working on a fix.
As a result of these errors:
1. Billing might be delayed.
2. Bandwidth, Storage, and Transformations quotas may contain partial data.
3. All the "Top" sections in the reports page may be showing old data.

We'll update as soon as the issue is resolved and the data is corrected.

Posted Jan 11, 2021 - 06:51 EST