Delivery outage for some accounts with multi-CDN

Incident Report for Cloudinary

Resolved

Service is running smoothly since affected accounts were rectified originally. As well, vendor sub-system fixed and validated.

Posted Jul 26, 2019 - 05:09 EDT

Update

We have identified the vendor sub-system failure that caused the outage. Currently all of our service is fully operational.
We will continue to monitor closely until a full confirmation on the stability from our vendor.

Posted Jul 25, 2019 - 19:43 EDT

Monitoring

We have identified that some of the accounts with multi-CDN are not serving requests since 18:07 UTC. This does not impact any traffic that are not on multi-CDN.
All the impacted accounts have been rectified at 19:40 UTC and we are actively investigating the root cause and will continue to monitor the issue.

Posted Jul 25, 2019 - 15:50 EDT

This incident affected: Media Delivery.