Media Processing and transformations related to AI is currently down.

Incident Report for Cloudinary

Resolved

This incident has been resolved.
Posted Jun 29, 2025 - 10:34 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 29, 2025 - 08:15 EDT

Identified

We want to inform you that starting 9:30 UTC, we've been investigating Media Processing and transformations related to AI that is affecting our customers. Our team is actively investigating the issue to identify the root cause and implement a resolution. This may result in processing errors and delays when applying eager, "on-the-fly", or explicit transformations related to media processing and AI.
Posted Jun 29, 2025 - 07:58 EDT
This incident affected: US Datacenter (Media Transformation API - US, Upload API - US, Admin API - US), EU Datacenter (Media Transformation API - EU, Upload API - EU, Admin API - EU), and AP Datacenter (Media Transformation API - AP, Upload API - AP, Admin API - AP).
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