High background processing latencies for async uploads

Incident Report for Cloudinary

Resolved

The issue is resolved.

Posted Feb 20, 2024 - 07:51 EST

Monitoring

We identified the issue, there were just a few customers who were affected.
We are currently monitoring.

Posted Feb 20, 2024 - 07:03 EST

Identified

Some of our customers may experience delays with async uploads. The issue started at ~ 12:00 UTC 19-02-2024, we’ve identified the issue and are working on a fix. We will provide further updates soon.

Posted Feb 20, 2024 - 03:40 EST

This incident affected: US Datacenter (Upload API - US), EU Datacenter (Upload API - EU), AP Datacenter (Upload API - AP), and Digital Asset Management (DAM), Third-Party - Add-ons.