Elevated errors for the AP region/datacenter

Incident Report for Cloudinary

Resolved

We are no longer observing errors for the AP datacenter and can confirm that the incident has been resolved.

Posted Feb 17, 2020 - 09:39 EST

Monitoring

We've been alerted to an elevated error rate for some customers within the AP region/datacenter affecting uploads and new transformations. The root cause has been identified and we've implemented a fix. We are currently monitoring. The elevated error rate was between 13:27 - 13:59 UTC.

Posted Feb 17, 2020 - 09:05 EST

This incident affected: AP Datacenter (Media Transformation API - AP, Upload API - AP).