Elevated errors on first-time video generation requests

Incident Report for Cloudinary

Resolved

The incident has been resolved. The upload requests are back to normal. The issue resolved 21:55 UTC.
Posted Sep 03, 2020 - 18:26 EDT

Monitoring

A fix has been implemented and all requests are back to normal. We’re closely monitoring the issue
Posted Sep 03, 2020 - 18:12 EDT

Identified

The issue has been identified and we are working on a fix.
Posted Sep 03, 2020 - 17:10 EDT

Investigating

At 19:15 UTC we noticed elevated errors for first time video requests
Posted Sep 03, 2020 - 17:06 EDT