Admins Unable to Create New Users

Incident Report for Cloudinary

Resolved

This incident has been resolved.

Posted Jun 30, 2025 - 16:37 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 30, 2025 - 13:31 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 30, 2025 - 10:21 EDT

Investigating

We are aware of an issue preventing users with the “Admin” role from creating new users. We are currently working on a fix and will provide updates as we learn more.

Posted Jun 30, 2025 - 10:20 EDT

This incident affected: Digital Asset Management (DAM).