Elevated errors on CDN delivery

Incident Report for Cloudinary

Resolved

This incident has been resolved.

Posted Aug 30, 2020 - 13:58 EDT

Monitoring

Our CDN provider has resolved the issue and we're now monitoring the system to make sure all is working as expected.

Posted Aug 30, 2020 - 13:00 EDT

Identified

One of our CDN vendors reported a global event which resulted in an elevated number of CDN delivery errors, started around 11 AM UTC, in the following locations - South America (Buenos Aires (EZE), Rio de Janeiro (GIG), Santiago (SCL), Sāo Paulo (GRU)), India (Chennai (MAA), Mumbai (BOM), New Delhi (DEL)), and Europe (Copenhagen (CPH), Frankfurt (HHN), Manchester (MAN), Oslo (OSL)).
We are monitoring the affected locations and preparing to route traffic to a different CDN provider if needed.

Posted Aug 30, 2020 - 07:53 EDT

This incident affected: Media Delivery.