Customers requesting Imagga Auto Tagging add-on categorizations between 2nd October, 11:00 UTC and 3rd October, 17:00 UTC may have experienced errors when using this add-on - such as upon making an Upload API request. Any failed requests due to this issue can be safely retried. In addition, as a result of the root cause of this issue, requests for transformations which use the Imagga Crop and Scale add-on would use Cloudinary's Automatic Gravity (g_auto) as a fallback mechanism instead of Imagga's Smart cropping during the incident times above. The root cause of this issue has been resolved.
The root cause for this incident was due to an issue on Cloudinary’s side, not Imagga’s side. Affected customers were contacted by us and we are working with them to help restore tagging requests that failed.