Cloudinary Support Portal Outage

Incident Report for Cloudinary

Resolved

This incident has been resolved.

Posted Dec 05, 2025 - 09:04 EST

Monitoring

Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

Posted Dec 05, 2025 - 04:24 EST

Identified

Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

Posted Dec 05, 2025 - 04:24 EST

Investigating

We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal.

Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.

Posted Dec 05, 2025 - 04:16 EST

This incident affected: Support Site.