Service degradation in Image uploading and manipulation

Incident Report for Cloudinary

Resolved

The issue has been resolved for all service components.
Upload, API, Manipulation and delivery issues 13:23 UTC - 13:28UTC
Management console/DAM UI 13:23 UTC - 14:30UTC

Posted Mar 14, 2019 - 10:31 EDT

Update

Our upload, APIs and delivery are fully functional.
We are still working on fixing the Management console/DAM UI.

Posted Mar 14, 2019 - 09:38 EDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 14, 2019 - 09:32 EDT

Identified

We identified the problem and applying a fix.

Posted Mar 14, 2019 - 09:30 EDT

Investigating

Our service is experiencing issues with upload of new media, new media manipulation and delivery since 13:23 UTC.
We are investigating and we'll update ASAP.

Posted Mar 14, 2019 - 09:28 EDT

This incident affected: US Datacenter (Media Transformation API - US, Upload API - US) and Media Delivery, Management Console.