The service is back up and fully operational. We realize you count on Cloudinary for your business and we take such incidents very seriously. In the following days we will perform a thorough analysis of the events in effort to ensure optimal service resilience.
Posted Feb 28, 2017 - 18:22 EST
Update
Error rates decreased substantially. We are monitoring and will update as soon as we're confident that all systems are fully operational.
Posted Feb 28, 2017 - 17:16 EST
Update
Service recovery is in progress and error rates are decreasing. We are working on full recovery and will update here further.
Posted Feb 28, 2017 - 15:54 EST
Update
We are working on restoring functionality, initially for 'fetch' and transformations on existing images, by bypassing S3. We will share further updates as we progress.
Posted Feb 28, 2017 - 15:11 EST
Identified
The incident is related to S3 issues in the US-East-1 region, see https://status.aws.amazon.com/. We are preparing for mitigation using a different region in case this outage becomes extended.
Posted Feb 28, 2017 - 13:08 EST
Investigating
Since 5:38pm UTC we are experiencing elevated error rate in our image transformations service. We are investigating and will update as soon as we have new information.