Some users unable to overwrite assets

Incident Report for Cloudinary

Resolved

This incident has been resolved.

Posted Jul 03, 2025 - 15:51 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 03, 2025 - 12:47 EDT

Investigating

We have received reports of an issue that is currently preventing some user accounts from overwriting assets. Our team is actively investigating the issue to identify the root cause and implement a resolution.

Posted Jul 03, 2025 - 11:27 EDT

This incident affected: Digital Asset Management (DAM) and Media Library Widget.