Issue in delivering derived resources with f_avif

Incident Report for Cloudinary

Resolved

This incident has been resolved.

Posted Jul 27, 2021 - 11:58 EDT

Monitoring

A fix was deployed and we’re now monitoring the system to make sure everything works as expected.

Posted Jul 27, 2021 - 08:41 EDT

Update

We are continuing to investigate this issue.

Posted Jul 26, 2021 - 22:38 EDT

Investigating

Since July 27th, 2021 at 00:00 UTC we are experiencing some issues with the delivery of derivatives with f_avif.
Our team is currently investigating the issue.

Posted Jul 26, 2021 - 22:26 EDT

This incident affected: US Datacenter (Media Transformation API - US), EU Datacenter (Media Transformation API - EU), AP Datacenter (Media Transformation API - AP), and Media Delivery.