Elevated errors for Imagga Auto Tagging add-on and effect on Imagga Crop and Scale add-on

Incident Report for Cloudinary

Resolved

Customers who have requested Imagga Auto Tagging add-on categorizations between 03:00-7:00 UTC may have experienced errors when using this add-on. Any failed requests due to this issue can be safely retried.
In addition, as a result of the root cause of this issue, requests for transformations that use the Imagga Crop and Scale add-on would use Cloudinary's Automatic Gravity (g_auto) as a fallback mechanism instead of Imagga's Smart cropping during the incident times above.

The root cause of this issue has been resolved.

Posted Oct 04, 2020 - 03:47 EDT