Incorrect reported usage in the report

Incident Report for Cloudinary

Resolved

The numbers in the Reports page was corrected.

If you do suspect there's still an issue with the numbers in your Reports page, please open a support ticket at https://support.cloudinary.com/hc/en-us/requests/new and we'll be happy to help further.

Posted Aug 30, 2020 - 08:25 EDT

Update

The Reports page for the majority of the affected accounts is now updated and displaying the correct data. This process is still ongoing from our side and we'll share further updates as soon as it's completed.

Posted Aug 28, 2020 - 17:13 EDT

Identified

We have identified the cause of the incorrectly displayed Bandwidth numbers in the Reports page of some accounts. Our team has pushed an update which ensures newly displayed data is correct. We are also working on restoring the correct data for the time period during this issue.

Posted Aug 28, 2020 - 07:48 EDT

Investigating

Few customer report is showing incorrect bandwidth usage. We are investigating this issue.

Posted Aug 27, 2020 - 15:00 EDT