Image delivery elevated error levels

Incident Report for Cloudinary

Resolved

We've identified the root cause of the issue and it is now fixed.
We'll follow with an update with the full details of the incident.

[update] Some more details on the sequence of events - the outage started at 18:31 UTC, our monitoring systems alerted immediately. An initial fix was in place 18:44 but the downtime resumed at 18:48 for another 12 minutes. System returned to full operation at 19:00 UTC.
We are extremely sorry for the impact on your operations and will conduct a thorough postmortem to understand and prevent this from happening in the future.

Posted Jan 11, 2018 - 14:09 EST

Monitoring

APIs were also affected. Everything is back on now, and we're monitoring.

Posted Jan 11, 2018 - 14:04 EST

Investigating

We're experiencing some elevated error levels on image delivery.
Updates to follow.

Posted Jan 11, 2018 - 13:45 EST