Increased error rates for some customers

Incident Report for Cloudinary

Resolved

This incident has been resolved.
Posted Jun 09, 2016 - 11:30 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 09, 2016 - 10:49 EDT

Identified

Since 14:01 UTC a subset of Cloudinary customers are experiencing an elevated error rate and rate of timeouts when accessing API and new images generation. We have identified the root cause and are working on a fix for this issue.
Posted Jun 09, 2016 - 10:19 EDT