Delivery hostname res.cloudinary.com is blocked in Indonesia

Incident Report for Cloudinary

Resolved

This incident has been resolved.

Posted Nov 27, 2025 - 04:12 EST

Monitoring

Asset delivery via res.cloudinary.com has been restored in Indonesia. We are currently monitoring the situation to ensure continued stability and performance.

Posted Nov 25, 2025 - 03:01 EST

Update

To assist affected customers, we've temporarily enabled private CDN delivery for many customers with significant traffic from Indonesia.

Assets may be accessible via your private CDN hostname while we continue to investigate the blocking of res.cloudinary.com.

Cloudinary SDKs can be updated to create URLs in that format by adding "private_cdn: true" to the configuration: https://cloudinary.com/documentation/advanced_url_delivery_options#sdk_configuration_for_private_cdns_and_custom_delivery_hostnames_cnames

Posted Nov 21, 2025 - 13:47 EST

Update

We are continuing to investigate this issue which is caused by requests from many Indonesian users to res.cloudinary.com being blocked.

For affected customers on our Advanced plan or higher, you can deliver assets via a private CDN hostname specific to your product environment and it's also possible to set up delivery via a custom hostname. In both cases, this should allow Indonesian users to access your media delivery URLs.

For customers on other plans, it may be possible to temporarily change your delivery hostname while we investigate the issue. Please contact our support team for more information.

Posted Nov 21, 2025 - 11:36 EST

Investigating

Asset delivery via res.cloudinary.com is currently blocked in Indonesia at the moment.

For assistance and possible workarounds, please reach out to Cloudinary Support through this form: https://support.cloudinary.com/hc/en-us/requests/new

Posted Nov 21, 2025 - 03:17 EST

This incident affected: Media Delivery.