We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.
Posted Oct 21, 2025 - 03:08 EDT
Monitoring
We have identified that Amazon's Rekognition service is currently down.
Posted Oct 20, 2025 - 16:39 EDT
Identified
We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.
Posted Oct 20, 2025 - 13:53 EDT
Update
Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.
Posted Oct 20, 2025 - 11:56 EDT
Investigating
We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.
Posted Oct 20, 2025 - 10:23 EDT
Monitoring
The services are recovering and are being closely monitored.
Posted Oct 20, 2025 - 05:37 EDT
Update
We are continuing to investigate this issue.
Posted Oct 20, 2025 - 05:12 EDT
Update
The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.
Posted Oct 20, 2025 - 04:12 EDT
Investigating
We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.
Posted Oct 20, 2025 - 03:51 EDT
This incident affects: US Datacenter (Media Transformation API - US, Upload API - US, Admin API - US, Webhooks / HTTP notifications - US), MediaFlows (Console, Flow Engine), and Digital Asset Management (DAM), Management Console.