Resolved -
This incident has been resolved.
Oct 21, 11:30 EDT
Update -
We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.
Oct 21, 03:08 EDT
Monitoring -
We have identified that Amazon's Rekognition service is currently down.
Oct 20, 16:39 EDT
Identified -
We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.
Oct 20, 13:53 EDT
Update -
Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.
Oct 20, 11:56 EDT
Investigating -
We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.
Oct 20, 10:23 EDT
Monitoring -
The services are recovering and are being closely monitored.
Oct 20, 05:37 EDT
Update -
We are continuing to investigate this issue.
Oct 20, 05:12 EDT
Update -
The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.
Oct 20, 04:12 EDT
Investigating -
We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.
Oct 20, 03:51 EDT