Monitoring - We have identified that Amazon's Rekognition service is currently down.
Oct 20, 2025 - 16:39 EDT
Identified - We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.
Oct 20, 2025 - 13:53 EDT
Update - Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.
Oct 20, 2025 - 11:56 EDT
Investigating - We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.
Oct 20, 2025 - 10:23 EDT
Monitoring - The services are recovering and are being closely monitored.
Oct 20, 2025 - 05:37 EDT
Update - We are continuing to investigate this issue.
Oct 20, 2025 - 05:12 EDT
Update - The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.
Oct 20, 2025 - 04:12 EDT
Investigating - We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.
Oct 20, 2025 - 03:51 EDT